PBX ADMIN MANAGER GUIDE
Administrative access allows your organization to manage various tenant features and user extension settings. This admin access allow you to manage your PBX.
WARNING: This access is live and grants the user the ability to modify and effect setting in the system. We strongly suggest that even with these written descriptions that you call and have a Revonix Customer Care representative walk through the first few changes that you make; just to make certain that you are aware of all of the benefits and identify any pitfalls to be aware of.
To log into the portal go to: https://manager2.revonix.com:2010
Enter your username and password provided by emailing Revonix.
The navigation bar offers access to the following programming;
Schedules: Set hours of operation and time slots for time based call handling
Extensions and Directory
Inbound Routes: Set calling profiles for inbound numbers (DIDs).
IVR / Voice Menus: Create or edit Interactive Voice Response – multi-level voice menus.
Hunt Lists: Create or edit Hunt Lists – lists of ring groups dialed in sequence.
Special Mailboxes: Create or edit custom voicemail boxes (other than user’s mailboxes)
PBX Manager Admin Guide
PBX User Portal Guide
This is where we maintain access schedules. Editing an existing entry is simple. Just remember to ‘Save’ your work by clicking the ‘Save’ button at the bottom of the screen. When you add a ‘new’ schedule entry, Inbound Routes, will need to be re-loaded to read in the new schedule entry. In summary; changing an existing entry can simply be saved. The addition of a new schedule entry forces a routes update. See ‘Routes’ later in this description for more information.
The voice recording section allows you to manage existing and create new media files for special greetings. These media recordings would be used for hold time announcements, IVR’s, Hunt Groups and special announcements.
Music on-hold is a feature controlled in this section as well. When the radio button is selected we play our canned on-hold music. From this menu a user could also create a play list. This could be from voice or copy written music. Some customers have used a professional service to produce informational recordings for playback. Be advised that importing your own media may require us to perform media conversion to make whatever format you’ve created compatible with playback mode on our system.
The extensions list shows the list of current extensions and allows for adding additional extensions. WARNING: Do not create extensions. Please email firstname.lastname@example.org for assistance.
It is very important to understand that changes made in the extensions menu can cause a phone to stop working. Use these guidelines when making edits in a users extension profile.
First Name / Last Name. There can be no spaces. Dashes and under -score’s can be used to separate dual last names. Although the system will allow you to skip a first or last name it is not recommended and could have re-percussions when managing their Directory service.
DID – this is optional. Select a DID or direct inward dialing telephone number from the pull down menu. If no new numbers exist; notify Revonix and request additional inventory.
Internal Caller ID Name: Edit the ‘internal caller ID name’ to match the users first and last name. Spaces are OK here.
Enabled codecs – this is optional . If the user will be setting up a soft client then you need to add the additional codec G.711U. Codec’s are managed in the ‘Phone Settings’ section. Please only do so if soft client use will be necessary.
VOICMAIL SETTINGS – this is optional. Set voice mail notification. Under the ‘Voicemail Settings’ section check the box for delivery notifications and supply the users e-mail address. Additionally the box can be checked to include a copy of the voice mail message as an attached file to the notification. Finally check the box to delete after delivery. This way voicemail does not build up in-managed on the system.
Edit the directory listing. Listings are used by the system directory to assist callers in locating individual extensions. By default each extension created will have a directory listing. In the ‘Directories’ section you can chose to edit, add, or, delete an entry. Save your work!
The Inbound routes section allows the user to define how an incoming call will be treated. There is a great deal of flexibility here; in general, main telephone numbers tend to run through call treatment, IVR, Hunt Group and so on. Non-published numbers are often set to route directly to internal extensions as DID or direct inward dial.
In most cases routes will never change. Sometimes a schedule that affects a route will change. Routes do not automatically update when you make a change to a schedule that a route depends on. When you make a schedule change it is necessary to update any route that depends on that schedule. To update a route for a schedule change simply click on the telephone number associated with the route. Once the record loads you will see the save button at the bottom. Click ’save’ to force the route to re-read the new schedule. Do this for all routes affected by your schedule change.
IVR /voice menus
Interactive Voice Response menus offer a way for callers to make some choices to direct their call based on the options provided. Some tenant’s use separate IVR menus, one for during and one for after hours. Revonix uses the same IVR for during and after hours, we manage open and closed by turning on and off the queue’s that feed us calls. After hours anyone entering a queue either goes to special voice mail or are routed to the answering service.
Special Mailboxes are simply mailboxes on the system that are associated with your tenant but not with any specific extension on the tenant. Special mailboxes are used to create general voicemail drops and can provide the same notification options as a regular extension voicemail drop.
The recorded calls section allows the administrator to manage recorded calls. Calls are only recorded when that feature has been activated. If the feature is used please be advised that it can create a significant amount of data storage very quickly. For this reason it is not recommended that call recording be turned on for daily calls but rather used as a tool for special occasions.
Call Detail History
Call Detail History allows the manager to see some call history based on certain criteria. Because VOIP systems work much differently than traditional key systems we have found this reporting mechanism more rudimentary than old PBX systems.
The PBX Viewer is a tool available for the administrator to gather current registration information. Double clicking any entry will explode the view into additional information.
Queues are call mechanisms that take incoming calls then deliver them to available extensions that have been designated for such. This view allows a user to see which queues have members in association, if they have taken any calls that day and if so what the averages are from those call metrics.